Shipping, Refund & Return
Shipping, Refund & Return Policy:
At The Goat, we are committed to providing you with a seamless shopping experience. Please review our policy below for information on shipping times, returns, and refunds:
**Shipping:**
- Enjoy free standard shipping on all orders.
- Orders are typically processed within 1-2 business days after payment verification.
- Standard shipping time ranges from 6 to 8 days, depending on your location.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
- Please note that additional customs duties, taxes, or fees may apply for international orders, which are the responsibility of the recipient.
**Returns:**
- Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.
- To initiate a return, please contact our customer service team at care.thegoat@gmail.com to obtain a return authorization and shipping instructions.
- Items must be returned in their original condition, unused, and with all tags attached.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- We offer free refunds with no questions asked for all eligible returns.
**Refunds:**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 5-7 business days for the refund to be reflected in your account, depending on your bank or credit card provider's processing time.
**Damaged or Defective Items:**
- If your order arrives damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement or refund as necessary.
**Cancellations:**
- If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be cancelled.
**Contact Us:**
If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact our customer service team at care.thegoat@gmail.com. We're here to help!
Thank you for shopping with The Goat!
At The Goat, we are committed to providing you with a seamless shopping experience. Please review our policy below for information on shipping times, returns, and refunds:
**Shipping:**
- Enjoy free standard shipping on all orders.
- Orders are typically processed within 1-2 business days after payment verification.
- Standard shipping time ranges from 6 to 8 days, depending on your location.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
- Please note that additional customs duties, taxes, or fees may apply for international orders, which are the responsibility of the recipient.
**Returns:**
- Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.
- To initiate a return, please contact our customer service team at care.thegoat@gmail.com to obtain a return authorization and shipping instructions.
- Items must be returned in their original condition, unused, and with all tags attached.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- We offer free refunds with no questions asked for all eligible returns.
**Refunds:**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 5-7 business days for the refund to be reflected in your account, depending on your bank or credit card provider's processing time.
**Damaged or Defective Items:**
- If your order arrives damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement or refund as necessary.
**Cancellations:**
- If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be cancelled.
**Contact Us:**
If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact our customer service team at care.thegoat@gmail.com. We're here to help!
Thank you for shopping with The Goat!